For many patients and their families, a visit includes filling out unfamiliar forms and answering financial and insurance questions. The information below and the phone numbers that follow can help with this process.

Contact our Business Office through our Web site or call us at 618-998-7061 or 998-7062. Our Fax number is 618-998-4422. We’ll be glad to answer questions you have regarding:

• Pre-certification· Accounts/Billing
• Financial Aid/Payment Requirements
• Copies of Bills· Insurance EOB’s (Explanation of Benefits)
• Denials and Appeals· Understanding Your Insurance Card

If You Have Health Insurance…

We will need a copy of your insurance identification card. You should know the terms of your insurance coverage. This will help you understand the hospital’s billing procedures and charges.

If You Have No Insurance…

A Financial Counselor will discuss financial arrangements with you. The counselor can also assist you in applying for Medicaid or other government assistance programs.

If You Are a Member of an HMO or PPO…

Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services given in the hospital. Some physician specialists may not participate in your health care plan, and their services may not be covered.

If You Are Covered by Medicare or Medicaid…

We will need a copy of your Medicare or Medicaid card. You should be aware that the Medicare program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments also are the responsibility of the patient. Medicaid also has payment limitations on a number of services and items.

Payment Options…

We accept cash, check, VISA, Master Card, Diner’s Club, American Express, Discover and Money orders.Heartland Regional will honor assignments of insurance benefits for 54 days from the date of date of service. If, at the end of 54 days, the insurance company has not settled the account, Heartland Regional will look to the patient for the final settlement of the account.