To reduce your wait and process time for outpatient services, you are encouraged to pre-register by calling our Admitting Office, 618-998-7586. By pre-registering over the phone, you will only need to sign the paperwork, show verification of your insurance (we will also make a copy of your insurance card) and identification once you arrive at the hospital.
General Admitting and Patient Registration
The Information desk is staffed Monday through Friday from 5:30 a.m. to 8:00 p.m., and Saturday and Sunday from 7:00 a.m. to 7:00 p.m. Hospital staff is available to greet patients and visitors entering the main entrance of the Hospital. All patients requiring service should check in with our Information desk so that we can get you to the proper area for registration or service. Make sure to bring a photo ID.
24-hour registration is available in our ER. Admitting and registration is located inside the main entrance immediately to your right when you enter the hospital. The admitting area has five private offices designed to maximize patient privacy and expedite registration.
During your registration for medical services, information and authorization will be needed for your medical record and for financial arrangements. All information will be handled confidentially. Please bring any insurance materials including your insurance and/or Medicare/Medicaid cards and pay any co-pays or deductibles if owed.
Other helpful information to bring with you includes a medical history (previous surgeries or medical conditions, allergies, etc.), a list of medications you take, and your advance directive if you have one.
If you are staying overnight, your room assignment will be determined by the kind of medical care you are to receive and room availability. As your condition improves, you may be transferred to another unit in the hospital.
All patients are admitted to Heartland Regional Medical Center without regard to race, creed, color, sex, religion, ancestry, sexual orientation, marital status, national origin, economic status, educational background, or the source of payment for care.